Customer return and order cancellation

Pursuant to article L114-1 and L121-20-3 of the French Consumer Code, As an individual you have a cooling-off period of 14 clear days from the date of delivery to return any part of your order placed online. This does not apply to B2B customers.

The customer must express unambiguously by email his willingness to withdraw by attaching a copy of the invoice, the order number and the delivery date. The customer must return the goods (accessories, instructions, etc.) within the specified period, in their original packaging and in the same condition as the one in which they were delivered. The cost of returning Shogun items will be borne by the customer. Refunds of returned items will be made by credit to the customer's bank account as soon as possible and within a period not exceeding thirty days from the customer's notification of termination of the contract and after Shogun has received the returned items. Items returned incomplete, damaged, damaged, deteriorated or soiled by the customer will not be refunded. When Shogun items are delivered to a third party chosen by the customer, the right to cancel the contract under this article may only be exercised by the customer and may under no circumstances be exercised by the third party.

Product return procedure :

  1. Access your order history from your account.
  2. Select the order containing the product to be returned.
  3. Select the product(s) to be returned by checking the box next to their name(s).
  4. Please, Add an explanation, it's important for us to understand the reasons for the return of the order.

Once this form is completed, click on "Make a product return", the request is sent to the store manager. Now it appears with the mention "Pending confirmation" in the product return page of the user's account.

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