Customer return and order cancellation

In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has a period of 14 days from the date of receipt of the product to exercise their right of withdrawal.

Shogun may, where possible, arrange for the collection of returned products directly from the customer. Products must be returned in their original packaging (the pallet being considered part of the packaging) and in perfect condition. Items that are returned incomplete, damaged, broken, deteriorated, or soiled by the customer will not be refunded.

Return shipping costs are the responsibility of the customer and will be deducted from the refunded amount.

The refund will be made within 30 days to the customer’s bank account after receipt and verification of the product’s condition.

When Shogun items are delivered to a third party designated by the customer, the right to cancel the contract under this article may not be exercised by the customer and can under no circumstances be exercised by the third party.

Bespoke Shogun items or standard Shogun items that have been customized to client’s demand are not concerned by the right of withdrawal.

Product return procedure :

1. Access your order history from your account.
2. Select the order containing the product to be returned.
3. Select the product(s) to be returned by checking the box next to their name(s).
4. Please, Add an explanation, it's important for us to understand the reasons for the return of the order.

Once this form is completed, click on "Make a product return", the request is sent to the store manager. Now it appears with the mention "Pending confirmation" in the product return page of the user's account.